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Hutson Export Customer Service
Customer satisfaction is our ultimate goal, because happy customers are repeat customers. In order to give you the best service, we need to understand your operation. What crops do you produce, what conditions are you working with, and what types of technology are you utilizing and want to utilize. Once we have this information, we are able to help identify the right equipment for the job. We ensure that each piece is EXPORT READY before it leaves our dealership. This means that our trained technicians have inspected the piece, and it is ready to go to whatever location you request. We understand that downtime is costly, and it is critical for the piece to meet your expectations when it arrives. We will provide a full set of pictures, a video of the piece, and inspection report on request. When a deal has been reached, we will assist with the logistics to get the machine to the agreed location. Whether you want to pick up the machine from our dealership, or need it delivered to your farm, we can fill the need. Shipment can be done RORO (Roll On Roll OFF) or by a container. We work with specialists in containerization to break down machines and pack them for transport, the right way. This is the best way to ensure that your order arrives in the best condition. On arrival, if reassembly is required, we are alway available by phone and email, and for special circumstances where assistance is needed, for an additional cost, we can send a trained team to assist.