HUTSON PROMISE

Used Ag Equipment Promise

The “Hutson Promise” is our commitment to our pre-owned equipment customers that goes beyond that of the original manufacturer’s warranty. Customer Satisfaction is our benchmark to success.

Parts Promise

The “Hutson Promise” is our bold commitment to our parts customers that goes beyond the original manufacturer’s warranty. If any part purchased across the counter fails within 180 Days of purchase, Hutson will replace the part at no cost to the customer.

Service Promise

The “Hutson Promise” is our bold commitment to our service customers that shows our confidence in our quality parts and world-class Technicians. If your repaired machine fails within 365 days of repair due to the Hutson replaced part or Hutson faulty workmanship, Hutson will replace the failed parts, including labor, at no charge to the customer. Limited to original repair parts only.

Techline Support

1(844)-HUTSONS

By dialing our Central Support Tech Line you have the greatest opportunity for expedited service. Our Support Center is staffed with trained technical, parts, and AMS professionals designed to give you a world class Hutson Experience. You should expect the call center to be the most direct access to help you handle your Service, Parts, Sales, AMS, ISG, Irrigation, Warranty, and PIP needs.

When you call, the Hutson TechLine has access to multiple resources to make your life easier and to increase the response time for you:

  1. JD Link helps us locate your equipment, check engine hours, know maintenance information, and look for alerts for that machine.
  2. Service Advisor Remote (SAR) allows us to assist in diagnosing your issues prior to the technician even making the visit.
  3. A complete understanding of where all technicians are located so that we can get a certified professional to you quicker and with more knowledge about your situation.
  4. A corporate overview of the parts inventory, so that we can have the proper parts and tools available for immediate repair for your machine.

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