With Remote Display Access (RDA), our support team can see exactly what's on your display to assist real time. Given your consent, we'll connect to your display and walk you through how to troubleshoot an issue, change a setting, or optimize your machine. This tools is also great for own internal use. Need to walk a new operator through something? You or another experienced operator can use RDA to connect to the display.
What you need to enable Remote Display Access
To enable Remote Display Access, your machine must be factory-equipped or field-installed with:
Gen 5 or Gen 4 display
4G modem
Ethernet Cable
You'll also need an Operations Center account with appropriate partnerships set up with Hutson.
Resolve issues more efficiently
Service Advisor Remote is another tool we use to help monitor your machine in near real time to isolate potential issues. If we get an alert for your machine, we can diagnose the issue and let you know before something goes wrong. We may know what the issue is before even looking at your machine, allowing our technicians to bring the right parts and tools needed to get you back up and running. This also enables us to make wireless software updates when needed.
Other benefits of Service Advisor Remote
Remote Machine Recording
This enables our service department to perform remote diagnostics in real time so they bring the right parts and tools to repair your machine. This also enables wireless software updates on most software when needed.
Remote Programming
With Remote Programming, our team can connect to your machine to resolve certain technical problems. We can push updates to your machine to fix issues and change settings.
Managing Diagnostic Trouble Codes
Our team can view, clear and refresh your machines Diagnostic Trouble Codes (DTCs), allowing us to diagnose issues and prepare if a service call is required.
